Expert Technical Support

Customer Support

We're committed to superior customer service with multiple support channels including email, knowledge-base, bug reports, and 24x7 technical support forum.

To contact our expert technical team, just email us at support@crypton.co.uk. and we'll get back to you as soon as we can.

To help us diagnose the problem quicker, please send us the following information:

  1. Easy-IP version number.
  2. Detailed description of the problem.
  3. Actions taken to repeat the error.
  4. Screenshots of any error messages.
  5. Windows OS, CPU, RAM, VMware or native machine, etc.
  6. Server log files.

Documentation

All the help documentation and SOAP API reference is included in the product Help files. Simply press F1 to launch Help from within Easy-IP.


Annual Support Subscription

For ongoing technical support and peace of mind, we recommend you subscribe to our Annual Support and Software Maintenance program.

  • All software updates including major & minor releases
  • Priority technical support by e-mail
  • 24x7 access to support forum and searchable knowledgebase
  • Access to pre-release and beta test software

Annual Support Subscription is valid for 12 months from the initial date of purchase. After the first year, renewal is optional - but highly recommended!

To qualify for the Support and Maintenance Services, renewal fees are payable in advance. By renewing every year, you help us to innovate and add new features to the product.


What if my Annual Support has expired?

Don't worry, even if your Annual Support Subscription is out of date, you can still upgrade to the latest version.

Subscriptions less than 90 days overdue will be backdated to the original expiry date.

Subscriptions more than 90 days overdue, can be re-instated by purchasing a new licence at a 20% discount on the current list price.

For a renewal quote, please contact us at support@crypton.co.uk.