We are committed to superior customer service, with support options including email, knowledgebase, bug reports, and online ticket system.
Customer Support Services
Our aim is to provide you with ongoing expert technical support, and prompt assistance, so you can get the best value out of our software.
If you ever get stuck, we're here to help. Email support is always available, even during the 30-day trial. All members of our support team are involved in the development of Easy-IP, and know the product inside out.
If you're the type who likes to help yourself, then search our extensive online knowledgebase, or read through our detailed documentation.
Annual Support Subscription
For ongoing technical support and peace of mind, we recommend you subscribe to our Annual Support and Software Maintenance program.
- All Software updates including major & minor releases
- Priority Online Technical Support by e-mail, or web portal
- 24x7 access to Technical Support Forum and Searchable Knowledgebase
- Access to pre-release and Beta test software
- Direct contact with development team for critical issues
- Rigorous escalation process to ensure timely resolution
This service is available as an Annual Subscription and provides free upgrades of Easy-IP software, plus expert technical support from our engineers.
The Annual Support Subscription is valid for 12 months from the initial date of purchase and should be renewed within 30 days of the due date to qualify for free upgrades.
Customer Service Options
Knowledgebase
Our support Knowledgebase is frequently updated and is the best place to get quick self-help answers to all your technical questions.
Online Customer Portal
Submit a case online at our Customer Support Portal and check the ongoing status, or view technical issues for all users. Enterprise customers can submit issues directly to Easy-IP engineers.
Data Conversion
Let our database gurus work their magic and help you consolidate all your existing IP data from Excel spreadsheets, legacy databases or text files.
Then we integrate it seamlessly into the Easy-IP database, centralising all of your legacy data and dramatically reducing your implementation time.
Documents and Manuals
Check out our Document Library for user guides, manuals, datasheets, tech support bulletins and system requirements.
Frequently Asked Questions
Find out the answers to the most commonly asked questions in our FAQ pages. If your question is not listed, please contact our support team and we'll get back to you with an answer, usually within 24 hours.
Lost Serial Number
If you are having problems registering Easy-IP because of a lost serial number, just email us and we'll send it to you right away.