Technical Support
Easy-IP Customer Support is delivered via a web-based customer portal that handles ticket-based support requests and provides a knowledge-base for self-service.
We have an expert technical support team dedicated to addressing customer issues promptly and accurately. Each support call is logged into our call centre database and tracked using a unique incident number.
An experienced support engineer is assigned to each call to guarantee timely resolution. Unlike many companies, we don't send automated responses that don't help you much, we prefer to provide a more personal approach.
Customers can alternatively submit requests by email. Initial response is usually within 4 hours and over 90% of technical issues are resolved the same day.
Help Us to Help You
Before contacting us, please read the online Help files that ship with the software. Your questions may have already been answered.
To help us resolve your query quickly, please include the following information in your support request:
- Name of the Product
- Version number (Use Help>About)
- OS Platform (Windows 2000, 2003 or XP)
- Detailed Description of the Problem
- Screenshots would be helpful too
- Any other information you think might be useful
Also check out the Frequently Asked Questions page and make sure you have installed the latest version of Easy-IP.